About us

Our history in Germany dates back to 1924, when we opened a representative office. Post-World War II, we were the first foreign bank to re-open branches in Germany in 1947. We offer clients products and services from our corporate and investment bank, asset management, private banking as well as commercial solutions.


J.P. Morgan has operated in Europe for nearly 200 years and has a sophisticated local market presence across Europe, the Middle East and Africa (EMEA). Within the Europe, Middle East, and Africa (EMEA) region, J.P. Morgan has an unparalleled client base and leadership across the spectrum of financial services products. The regional head office in London is complemented by a strong regional footprint, with offices in all major financial centers.

Globally, through the JPMorgan Chase Foundation, we make philanthropic investments in cities where we have major operations, assisting those at a disadvantage by helping them build better lives for themselves, their families and their communities. Across EMEA, the firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. As announced in 2020, JPMorgan Chase will deploy $2 billion in philanthropic capital around the world by 2025. We also lead volunteer service activities for employees in local communities by utilizing our many resources, including those that stem from access to capital, economies of scale, global reach and expertise.

Regulatory information

In the event that J.P. Morgan SE provides investment advice it will not be conducted as fee-based investment advisory (“Honorar-Anlageberatung”). In the context of the investment advice inducements can be accepted and retained.

This sets out details of our complaints handling process for all complaints made against J.P. Morgan SE. The Firm operates a complaints management policy that aims to ensure all complaints are dealt with fairly, consistently and promptly.

Making a complaint

If you are a client or potential client of J.P. Morgan SE, and are dissatisfied with or have a complaint about a product or service offered by J.P. Morgan SE, you can make a complaint by contacting your usual JP Morgan relationship, sales or service contact or by writing to the contact given below.

J.P. Morgan SE
Complaints Management
Taunustor 1
60310 Frankfurt am Main


Handling your complaint

The Firm has internal policies in place to address how complaints are managed by the Firm. Once we have received your complaint, we aim to resolve the issue as quickly as possible and in a consistent manner. Your complaint will be promptly acknowledged and investigated by the complaints management function which is independent from the functions and circumstances giving rise to the complaint. Throughout the investigatory process we will keep you up to date with our progress and aim to provide you with a substantive response. After investigation, we aim to provide you with a final response communication as soon as possible. In case of a payment services related complaint, the firm will comply with the relevant provisions imposed by the Payment Services Directive II, which were implemented in § 62 ZAG (15/35 working days for response) in Germany. Furthermore, in case of MiFID complaints (i.e. complaints related to the provision of investment services or ancillary services) the independent Compliance function will review the complaints data and their resolution to ensure that all risks and problems are identified and addressed. The Firm maintains records of the complaints it receives and the measures taken for their resolution.

If required, JP Morgan will submit information with regards to your complaint to the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) as the responsible German regulator.

Alternative dispute resolution

If we have not been able to resolve your complaint, or you are not satisfied with our response then you may be entitled to refer your complaint to the Financial Ombudsman Service in Germany.

Details about the Financial Ombudsman Service (FOS) can be found here on the website of the Financial Ombudsman: https://bankenombudsmann.de/. You can contact the service as follows:

Kundenbeschwerdestelle beim Bundesverband deutscher Banken:

Postfach 04 03 07
10062 Berlin
Tel.: +49 (0) 30 1663-3166
Fax: +49 (0) 30 1663-3169

Further details are specified in the respective rules of procedure "Verfahrensordnung für die Schlichtung von Kundenbeschwerden im deutschen Bankgewerbe," which is made available upon request or which can be assessed on the Internet at www.bankenverband.de.

Complaints can also be addressed to the relevant Supervisory Authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Dienstsitz Bonn:
Graurheindorfer Straße 108
53117 Bonn
Dienstsitz Frankfurt am Main:
Marie-Curie-Str. 24 - 2860439 Frankfurt am Main

Contact us


For general inquiries and global media contact information, please visit our Global Contacts.